Help
Answers to the most common questions about POKERSTATS. Did not find yours? Write to us.
Logging sessions
How do I log a session?
Tap New session (the + button). Choose Live, Online or Home game, fill in the buy-in and the cash-out and tap Save.
"Same as last time" fills in the game, place, stakes and buy-in from your previous session, so usually you only type the cash-out.
Can I time a session while I play?
Yes. Start a live session: the clock keeps running even when you close the app or restart the phone. Add top-ups, breaks and your stack as you go and finish with the cash-out.
How do I log a tournament with re-entries?
Choose Tournament, enter the buy-in and the number of re-entries. Each re-entry costs one more buy-in and the total cost is calculated for you. Then add your finishing place and the prize.
How do I edit or delete a session?
Open it in Sessions and tap Edit or Delete. A deleted session disappears on all your devices after the next sync.
Currencies and exchange rates
Can I play in different currencies?
Yes. Every session keeps its own currency. Totals, charts and stats are converted to your display currency, which you change in Settings > Display currency.
In the Sessions list a session in another currency shows its own amount and, under it, the amount in your display currency.
Main currency or display currency?
Main currency (in Settings, together with your country) is the currency your statistics add up in; sessions you already saved keep their own exchange rate. Display currency only changes how amounts are shown, for example when you want to see your results in USD for a while.
Which exchange rates do you use?
The reference rates of the European Central Bank for all currencies and of the Czech National Bank for CZK, always from the day of the session. The rate is saved with the session, so your history does not change when rates move.
Which currency does a new online session use?
The currency online rooms use in your country (for example EUR in Germany, USD in the US or Brazil). You can change it in the form; the next session then offers the one you used last.
Offline and sync
Does the app work without a connection?
Yes. Everything is saved on your device first and sent to your account once you are online again. The badge at the top shows how many changes are waiting.
How do I use it on more devices?
Sign in to the same account (same e-mail, Google or Apple) on every device. Your data syncs automatically.
I do not see my data on another device
Check that you are signed in with the same sign-in method and e-mail. Then tap Retry at the sync badge, or in More > Import & export download all data from the server again. Unsent changes on a device are never thrown away.
Does the demo keep my data?
No. The demo runs only in your browser with sample data. A new account starts empty.
Import and export
How do I export my data?
In More > Import & export: sessions to CSV (Excel, Google Sheets) or a full JSON backup including places, players and bankrolls. Export is free, any time.
Can I import from another app?
Yes, from a CSV file: a POKERSTATS export, Poker Income or any CSV where you map the columns. The same session is never imported twice.
Can I import from poker rooms?
With PRO (beta): hand histories and tournament summaries from rooms such as GGPoker, PokerStars or iPoker networks. The files are processed only on your device. Import on the computer where your poker client runs.
PRO and subscriptions
What is free and what is PRO?
Free forever: unlimited sessions, the live timer, offline use, the overview, breakdowns, the calendar, home games and CSV import and export.
PRO adds advanced stats, import from poker rooms, Year in review, tools, more bankrolls and saved views. PRO is monthly, yearly or a one-time lifetime purchase.
How does the free trial work?
If the paywall offers a free trial (7 days for monthly or yearly, for new subscribers), you pay nothing until it ends. Cancel before the end and you are not charged; on iPhone at the latest 24 hours before the end.
How do I cancel on iPhone or iPad?
Open Settings > your name > Subscriptions > POKERSTATS > Cancel subscription. In the app you get there from Your plan > Manage subscription. PRO stays until the end of the paid period.
How do I cancel on Android?
Open the Google Play app > your profile icon > Payments & subscriptions > Subscriptions > POKERSTATS > Cancel subscription. PRO stays until the end of the paid period.
How do I cancel a subscription bought on the web?
Open Your plan (in Settings or More) > Manage subscription. You can also use the link in the payment confirmation e-mail. If neither works, write to us from the e-mail of your account and we cancel it for you.
Does deleting the app or my account cancel the subscription?
No. A subscription from the App Store or Google Play has to be cancelled in the store, otherwise it keeps renewing.
How do I restore my purchase on a new phone?
Sign in to the same POKERSTATS account: PRO belongs to your account and works on every device. In the iPhone or Android app you can also tap Restore purchases on the PRO screen (with the same Apple ID or Google account you paid with).
I paid but PRO is not active
Wait a minute and tap Restore purchases. Check that you are signed in to the account you bought PRO for. Still nothing? Write to us with the receipt.
How do I get a refund?
App Store purchases: request it at reportaproblem.apple.com. Google Play: in Google Play > Payments & subscriptions > Budget & history, or on play.google.com.
Web purchases: write to us.
Prices, taxes and IOF in Brazil
Prices include the taxes the store collects. Paying on the web in a foreign currency with a Brazilian card, your bank may add IOF (the tax on international purchases). In the App Store and Google Play you pay in reais.
Account and deleting
I forgot my password
On the sign-in screen tap Forgot password? and we e-mail you a link to set a new one. You can also sign in with an e-mail link, without a password.
Signed up with Google or Apple? Then you have no password: just tap Continue with Google or Continue with Apple again.
How do I change my e-mail?
Write to us from your current e-mail and tell us the new one. Your password is changed in Settings > Account.
How do I delete my account?
In Settings > Delete account (you confirm by typing the word shown). All sessions, places, players and bankrolls are deleted. Download an export first if you want to keep them.
Without the app: follow pokerstats.aydea.app/delete-account or write to us from the e-mail of your account. Deleting does not cancel an App Store or Google Play subscription.
Who can see my data?
Only you. We do not sell data and do not show ads. Support sees account details (e-mail, plan) but never the content of your sessions. Details are in the Privacy Policy.
Responsible play
Can I set limits?
Yes, in Settings > Limits and responsible play: a monthly loss limit and a maximum session length. The app warns you when you go over; nothing is blocked, you decide.
Why is POKERSTATS 18+?
Poker for money is gambling, and almost everywhere gambling is only for adults (in some places from 19 or 21). POKERSTATS is a journal for adult players, so we ask everyone to confirm they are 18 or older and old enough to gamble where they live. We do not offer any gambling ourselves.
Where can I get help?
On the Play responsibly page you find free, confidential help for your country. If gambling stops being fun, talk to someone early.
Contact
Write to support@aydea.app from the e-mail of your account. If it is about a purchase, say where you bought PRO (App Store, Google Play or web). We reply as soon as we can, usually within a few days.
Write to support